Long-Term Care Nursing Home Ombudsman Program

The Long-Term Care Ombudsman Program is a federal program dedicated to enhancing the quality of life for residents of long-term care facilities including nursing homes, assisted and enriched living facilities, adult care facilities and family type homes for adults.

AOP’s Ombudsmen visit facilities on a regular basis to assist residents in working out any concerns they may have with the facility they live in. Ombudsmen are trained to understand the issues of facility residents and to be able to find solutions to issues ranging from the very simple to the seemingly complex. Ombudsmen understand the regulations and operating procedures of long-term care facilities and aim to work cooperatively with staff to achieve the highest possible quality of life for facility residents.

Some concerns and problems your ombudsman can help you with:

Residents’ rights
Residents’ care
Financial concerns
Food service
Administrative policies
Medical services
Suspected neglect, mistreatment or abuse
Resident/staff member misunderstandings

Our Services

Action for Older Persons facilitates the Ombudsman Program in Broome, Chenango, Delaware and (starting October 1, 2015) Tioga Counties. If you or a loved one is in a nursing home, assisted or enriched living facility, adult care facility or family type home, call 607-722-1251 to reach your facility’s Ombudsman. The service is free and strictly confidential.

Informational Materials

For information about the services offered in various levels of care, check out our ABC’s of Long-Term Care materials:

ABC's of Long-Term Care BOOKLET

ABC's of LTC VIDEO "Part 1: Levels of Long-Term Care"

ABC's of LTC VIDEO "Part 2: Paying for Long-Term Care"

Action for Older Persons LTCOP Brochure

More Information

Nursing Home Profiles: For detailed information about local nursing homes, CLICK HERE to visit the NYS Department of Health’s Nursing Home Profile site. This site lists contact information, certifications, services offered, occupancy rates and inspection/quality ratings on every skilled nursing facility.

For more information about the Ombudsman Program, visit the New York State Office for Long-Term Care at ltcombudsman.ny.gov or the Broome County Office for Aging, Long-Term Care Ombudsman Program.

Funding provided by the Administration on Aging and New York State Offices for Aging.